Spa InterContinental Chicago

Chicago, IL

Cold Plunge & SaunaThis three-level spa facility offers two Finnish hot saunas. The saunas are a noted feature of the venue, located within the locker rooms. Spa-goers report significant inconsistencies with the cleanliness and maintenance of these amenities. The locker rooms housing the saunas have been described as unkept, with specific mentions of broken lockers and, in one instance, a cockroach present in the change room. The spa also provides access to a junior-size Olympic swimming pool as part of its hotel amenities, which some guests appreciate using after their services.StaffFeedback on staff is mixed. Some spa-goers describe the massage therapists as really nice, friendly, and professional, with customer service noted as very good, accommodating, and impeccable. Other guests report negative experiences, including an inexperienced massage therapist who used cold oil and provided an aggressive, painful massage that left them feeling bruised. There are also reports of poor customer service, such as no staff at the front desk to welcome guests, booking errors that were not apologized for, and significant difficulty contacting the spa by phone.Additional AmenitiesBeyond the sauna and pool, the spa offers facial and massage services. Some guests find the facials delightful, with positive results for their skin. However, the location for facial services within the women's locker room is noted as awkward, especially for male guests, and can be disrupted by noise from others in the locker room. The overall facility receives mixed feedback on cleanliness; some guests find it clean and comfortable, while others highlight unclean conditions and maintenance issues.